CLI - Implementing Cisco Collaboration Applications (CLICA)

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration applications (CLICA).

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Prerequisites


Before taking this course, you should have the following knowledge and skills:
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched

Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
The following Cisco courses can help you gain the knowledge you need to prepare for this course:
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)

Detailed Class Syllabus


COURSE OUTLINE:


Configuring and Troubleshooting Cisco Unity Connection Integration
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Troubleshooting Cisco Unity Connection
Configuring and Troubleshooting Cisco Unity Express
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message
Archiving
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Integrating Cisco Unified Attendant Console Advanced
Implementing Call Recording and Monitoring