Payment Terms

To guarantee your place in a class, payment must be made on or before the first day of the scheduled class unless prior billing arrangements have been made. Payment may be made by Visa, MasterCard, money order, personal check, company check, or your company purchase order.

Cancellation Policy

Students who need to cancel or reschedule their course must provide notice to LRS® Education Services within ten business days prior to the first day of the scheduled class.

Cancellations or rescheduling received with less than ten business days notice could be subject to penalty charge of up to 100% of the course fee. Students who fail to show up for a scheduled class with no notification can be charged the full course fee. Substitutions may be made at any time prior to the beginning of a class.

If Microsoft Software Assurance Training Vouchers (SATV) are applied as payment, no-shows and late cancellations will be not be covered by that payment method and you may be charged up to the full retail price of the course.

LRS Education Services reserves the right to reschedule a class at any time. In that case, LRS Education Services will refund all paid fees for a rescheduled class. LRS Education Services cannot be held liable for other expenses such as travel, lodging, or meals.

Class Hours

Classes at LRS Education Services begin promptly at 8:30 a.m. and conclude by 4:30 p.m. each day. Students are given a one-hour lunch break, generally around 11:30am depending on course progress and students can also expect one morning and one afternoon break during a day-long class.


Business casual attire is appropriate for all students attending classes at the LRS Education Services facilities.

Attending Classes at Our Facilities

Satisfaction Guarantee

  1. When an employee leaves the client organization within six months of completing a class, the client may send another employee to the same course for only the price of the courseware.*
  2. If a student is not completely satisfied with a course they have taken with LRS Education Services, they may retake the course free of charge within six months of completing the original class. Students are responsible for bringing their original coursework materials when retaking a course, or purchasing new materials if they did not keep the materials from the original course. If the course materials have changed since the original class, students will also need to purchase new course materials.

* The former employee must have taken at least two LRS Education Services courses in order for the LRS Employer Personnel Guarantee to apply.

LRS Education Services is an equal opportunity training provider. Auxiliary aids and services are available upon request to individuals with disabilities.

Multiple Enrollment Discounts

LRS Education Services offers Multiple Enrollment Discounts of 15% toward technical/professional courses. This discount applies to multiple enrollments of three or more students who enroll in one or more classes or one student enrolling in three or more classes from the same company. Multiple enrollment discounts do not apply to Certification Programs and/or Diamond Enterprise Programs.

LRS Diamond Enterprise Program

In addition to multiple enrollment discounts on technical/professional courses, LRS Education Services has developed the Diamond Enterprise Program. Designed to help stretch your education budget with advance purchases of education days at discount prices, LRS Diamond Days pricing feature a price-per-day format that provides you the luxury of a cost-effective education solution today without the frustration of forecasting what your training needs will be in the future. 

Free Exam Voucher

When you choose LRS Education Services for your Microsoft Official Training, you’ll receive a complimentary exam voucher. That’s right. There’s no additional cost for your certification exam. Once you've completed your Microsoft Official Training, you can take your certification exam at no cost. LRS is one of the few educational providers that offers you this additional benefit and is another way we set ourselves apart from other providers.  Exam vouchers must be redeemed within 90 days of attending Microsoft Official Training and are non-transferrable.

Student Discount Exam Prep Software

In addition to instructor-led classroom exam preparation, LRS® Education Services offers Kaplan IT Training (formerly Transcender®) and Microsoft Certified Official Practice Tests as certification exam preparation tools. LRS Students may purchase exams directly from us at a significant discount. Purchased exams are available for delivery via e-mail only. These exams retail for $99 - $129. To learn more about the exam preparation software, please contact an LRS Education Consultant

Certification Discount

Students with technical certifications receive 10%-15% savings on ALL LRS scheduled classes!