ATITIL4 - ITIL® 4 Foundation Training with Exam

This instructor led course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management. ITIL 4 retains the best of ITIL v3, and the core elements remain intact. The new content allows modern and emerging practices (Agile, Lean, DevOps) to be discussed alongside best practices.

ITIL 4 takes you through an evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

ITIL 4 Certification

Learners earn their ITIL Foundation certificate in IT Service Management by achieving a passing score (65%) on a 60 minute, 40 question examination. An exam voucher is provided with this class.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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There are no mandatory prerequisites to attend our course.

Detailed Class Syllabus

Course introduction •Overview, objectives, agenda, introductions

About the exam
Introduction to ITIL 4

Service management

Value and co-creation
Stakeholders in service management
Products and services
Service relationships
Value: outcomes, costs and risks

Guiding Principles

Guiding principles descriptions

Service management dimensions

Descriptions of the four dimensions

Service value system

Service value components
Organizational considerations

Service value chain

Value chain activities

ITIL practices

General management practices
Service management practices
Technical management practices

The ITIL® 4 Foundation Course on this page is offered by MAX Technical Training ATO/Affiliate of AXELOS Limited. ITIL® 4 Foundation Course is a registered trade mark of AXELOS Limited. All rights reserved.