This 16-hour ITIL® Strategist course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams.
This ITIL Strategist course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
Attendees acquire an understanding of:
The integration of different value streams and activities to create, deliver and support IT-enabled products and services
The influence and impact of Agile and Lean ways of working
How Agile and Lean can be leveraged to an organization’s advantage
A practical and strategic method for planning and delivering continual improvement with the necessary agility
Student Testimonials
Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus.
Student
Excellent presentation skills, subject matter knowledge, and command of the environment.
Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect.
Student
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Prerequisites
ITIL 4 Foundation
Detailed Class Syllabus
ITIL 4 Foundation
Vision and Mission
Strategy, tactics and operations
Governance, compliance and management
Policies, controls and guidelines
Value, outcomes, costs and risks (VOCR) and DPI
Value, outcomes, costs and risks (VOCR) and DPI
Identifying scope of control and within it
Cascading goals and requirements
Defining effective policies, controls and guidelines
Placing decision-making authority
The role of risk and risk management
The role of risk and risk management
Using the ITIL continual improvement model
Identifying assessment objectives, outputs, requirements and criteria
Selecting an assessment method
Defining and prioritizing desired outcomes of an improvement
The continual improvement practice
The continual improvement practice
Building and justifying a business case
Building and justifying a business case
Conducting improvement reviews Analyzing lessons learned
Conducting improvement reviews Analyzing lessons learned
Analyzing lessons learned
Analyzing lessons learned
Embedding continual improvement at all levels of the SVS
Embedding continual improvement at all levels of the SVS
Understanding organizational change management (OCM)
Understanding organizational change management (OCM)
The organizational change management practice
The organizational change management practice
Using the key principles and methods of communication & OCM
Identifying and managing stakeholders
Effectively communicating with and influence others
Establishing effective feedback channels
Establishing effective interfaces across the service value chain
Establishing effective interfaces across the service value chain
Defining indicators and metrics
Defining indicators and metrics
Value streams and practices and how they impact DPI
Summary
Additional sources of information
Exam review
Exam taking tips
THE ITIL® 4 FOUNDATION COURSE ON THIS PAGE IS OFFERED BY INTERFACE TECHNICAL TRAINING ATO/AFFILIATE OF AXELOS LIMITED. ITIL® 4 FOUNDATION COURSE IS A REGISTERED TRADE MARK OF AXELOS LIMITED. ALL RIGHTS RESERVED.
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