Testimonials

NIST Cybersecurity Framework Bootcamp — The in-depth look into not only what the standards are, but how to apply them, was extremely helpful. I very much appreciate the practical examples that were given.

MSPL-900T00: Microsoft Power Platform Fundamentals — Instructor did an awesome job tying the material we were learning to real world scenarios and giving examples of how he has used in the real world.

Microsoft Excel 2019: Part 1 — The shortcuts that I learned; they will save me so much time in the future. I plan to apply this content to future spreadsheets I will create and/or modify.

CompTIA CySA+ Cybersecurity Analyst — Everything I learned had real-life examples of what I experience in my work field on a day-to-day basis.

AZ-040T00: Automating Administration with Windows PowerShell — Instructor took personal interest in what we were there for and kept an upbeat tone for each lesson. He was able to expound upon any question we asked.

Microsoft Office 365 Online (with Teams for the Desktop) — I knew nothing about 365. That has changed. Thank you!

Implementing and Configuring Cisco Identity Services Engine (SISE) — The class was great at teaching all the different parts of Cisco ISE and the labs were very helpful with setting up a new server and configuring.

NIST Cybersecurity Framework Foundation — Thanks to the Cybersecurity Foundation course, I feel confident in my ability to help assess the state of our current profile and to help implement changes to make our website safer.

ATITIL4 - ITIL® 4 Foundation Training with Exam

This instructor led course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management. ITIL 4 retains the best of ITIL v3, and the core elements remain intact. The new content allows modern and emerging practices (Agile, Lean, DevOps) to be discussed alongside best practices.

ITIL 4 takes you through an evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

ITIL 4 Certification

Learners earn their ITIL Foundation certificate in IT Service Management by achieving a passing score (65%) on a 60 minute, 40 question examination. An exam voucher is provided with this class.

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student

Excellent presentation skills, subject matter knowledge, and command of the environment. Student

Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Prerequisites

There are no mandatory prerequisites to attend our course.

Detailed Class Syllabus

Course introduction •Overview, objectives, agenda, introductions

About the exam
Introduction to ITIL 4

Service management

Value and co-creation
Stakeholders in service management
Products and services
Service relationships
Value: outcomes, costs and risks

Guiding Principles

Overview
Guiding principles descriptions

Service management dimensions

Overview
Descriptions of the four dimensions

Service value system

Service value components
Organizational considerations

Service value chain

Overview
Value chain activities

ITIL practices

Introduction
General management practices
Service management practices
Technical management practices

The ITIL® 4 Foundation Course on this page is offered by MAX Technical Training ATO/Affiliate of AXELOS Limited. ITIL® 4 Foundation Course is a registered trade mark of AXELOS Limited. All rights reserved.