This 3 day instructor led course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management. ITIL 4 retains the best of ITIL v3, and the core elements remain intact. The new content allows modern and emerging practices (Agile, Lean, DevOps) to be discussed alongside best practices.
ITIL 4 takes you through an evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
ITIL 4 Certification
Learners earn their ITIL Foundation certificate in IT Service Management by achieving a passing score (65%) on a 60 minute, 40 question examination. An exam voucher is provided with this class.
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There are no mandatory prerequisites to attend our course.
Detailed Class Syllabus
Course introduction •Overview, objectives, agenda, introductions
About the exam
Introduction to ITIL 4
Value and co-creation
Stakeholders in service management
Products and services
Value: outcomes, costs and risks
Guiding principles descriptions
Service management dimensions
Descriptions of the four dimensions
Service value system
Service value components
Service value chain
Value chain activities
General management practices
Service management practices
Technical management practices
The ITIL® 4 Foundation Course on this page is offered by MAX Technical Training ATO/Affiliate of AXELOS Limited. ITIL® 4 Foundation Course is a registered trade mark of AXELOS Limited. All rights reserved.