NIST Cyber Security Bootcamp – March 26, 2018 — I would highly recommend both the course and instructor to anyone interested in applying risk to cybersecurity in a practical setting.
Cisco Unified Communication Manager and Unity Connection – February 9, 2018 — He was knowledgeable and presented the material, which is highly technical, in an understandable manner.
Access 2016 Introduction – May 17, 2018 — This instructor was very easy to understand and gave real world situations to apply to this training.
CompTIA Security+ — April 20, 2018 — I appreciated the virtual classroom! Helped me greatly.
MS10997: Office 365 Administration and Troubleshooting - Jan 19, 2018 — Penny really brought detail to the subject matter. Able to answer questions on the fly and I can definitely tell she knows the material.
Excel 2016 Level 1 – April 11, 2018 — She was awesome, and I actually learned more in this class than I did in college.
PowerPoint 2016, Level 1 - January 8, 2018 — The teacher was fantastic at pulling the relevant info from the coursework and explaining it while keeping the course engaging.
Microsoft Project 2016 – May 3, 2018 — She was very knowledgeable and able to answer our questions. She made sure to hit on the items that we wanted to learn more about.
MS10982: Supporting and Troubleshooting Windows 10 — March 2, 2018 — Troy may just be the best Microsoft instructor I have ever had. And I'm OLD. (35 years experience)
MS20761: Querying Data with Transact-SQL – May 15, 2018 — Great instructor and provided many examples.
Microsoft Visio – May 15, 2018 — Very good! Knows her stuff!
Adobe PhotoShop - February 27, 2018 — Kelly is fantastic, I love her classes!
All SLI Scheduled Dates Are Guaranteed to Run!Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on theCUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise(PCCE) and Customer Voice Portal (CVP) environments.CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creatingreports and managing disparate data sources, easier on the customer. Although CUIC is also used in theUCCX environment, this course focuses on UCCE and PCCE environments only. As a Contact Center Expresscustomer, you could still benefit from attending this course, provided you are aware that the course is builton an Enterprise environment.The first 2-days of the course focuses on the daily administrative functions of a CUIC user/administrator,running and customizing reports as needed, and ensuring security and organization of the reportingenvironment is functional and organized. The last day of the class will cover further maintenance/supportof the CUIC environment such as A/D integration, Data Source definitions, GW/CVP/ICM configurationrequirements.Most of your time in ACUIC will be spent working in the lab environment which includes a live functionalUCCE/CVP environment deployed with CUIC as the reporting solution. During this class, you will wearmultiple hats including: CUIC user, administrator, supervisor, agent and report customization specialist. Thethird day of class explores skills needed for architects and engineers.ACUIC is intended to be a 3-day class. If your role is a reporting user and/or basic CUIC administrator youhave the option to attend the first two days of class only. If you are responsible for advanced maintenanceand management of the CUIC architecture, you’ll want to stick around for all three days.
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