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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.
Student Testimonials
Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus.
Student
Excellent presentation skills, subject matter knowledge, and command of the environment.
Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect.
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Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of converged voice, video, and data networks
- Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
- Ability to configure and operate Cisco routers and switches
- Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments
Detailed Class Syllabus
Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
Lesson 1: Identifying Cisco Collaboration Deployments
Lesson 2: Using Troubleshooting Methodology
Lesson 3: Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
Lesson 3: Troubleshooting Database Replication Issues
Lesson 4: Troubleshooting LDAP Integration Issues
Module 3: Cisco VCS Troubleshooting
Lesson 1: Troubleshooting Endpoint Registration Issues
Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
Lesson 3: Troubleshooting Database Replication Issues
Lesson 4: Troubleshooting LDAP Integration Issues
Module 4: Call Setup Issues
Lesson 1: Describing Call Setup Issues and Causes
Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
Lesson 3: Troubleshooting On-Net Multisite Calling Issues
Lesson 4: Troubleshooting Off-Net Calling Issues
Module 5: ILS and GDPR Issues
Lesson 1: Troubleshooting ILS and GDPR
Module 6: Cisco Unified Communications Manager Mobility Issues
Lesson 1: Troubleshooting Device Mobility Issues
Lesson 2: Troubleshooting Cisco Extension Mobility Issues
Lesson 3: Troubleshooting Cisco Unified Mobility Issues
Module 7: Cisco TelePresence Management Suite Issues
Lesson 1: Troubleshooting Cisco TMS Issues
Module 8: Voice Quality and Media Resources Issues
Lesson 1: Troubleshooting MTP Issues
Lesson 2: Troubleshooting Transcoder Issues
Lesson 3: Troubleshooting Audio and Video Conferencing Issues
Lesson 4: Troubleshooting Audio and Video Quality Issues