NIST Cyber Security Bootcamp – March 26, 2018 — I would highly recommend both the course and instructor to anyone interested in applying risk to cybersecurity in a practical setting.
Cisco Unified Communication Manager and Unity Connection – February 9, 2018 — He was knowledgeable and presented the material, which is highly technical, in an understandable manner.
Access 2016 Introduction – May 17, 2018 — This instructor was very easy to understand and gave real world situations to apply to this training.
CompTIA Security+ — April 20, 2018 — I appreciated the virtual classroom! Helped me greatly.
MS10997: Office 365 Administration and Troubleshooting - Jan 19, 2018 — Penny really brought detail to the subject matter. Able to answer questions on the fly and I can definitely tell she knows the material.
Excel 2016 Level 1 – April 11, 2018 — She was awesome, and I actually learned more in this class than I did in college.
PowerPoint 2016, Level 1 - January 8, 2018 — The teacher was fantastic at pulling the relevant info from the coursework and explaining it while keeping the course engaging.
Microsoft Project 2016 – May 3, 2018 — She was very knowledgeable and able to answer our questions. She made sure to hit on the items that we wanted to learn more about.
MS10982: Supporting and Troubleshooting Windows 10 — March 2, 2018 — Troy may just be the best Microsoft instructor I have ever had. And I'm OLD. (35 years experience)
MS20761: Querying Data with Transact-SQL – May 15, 2018 — Great instructor and provided many examples.
Microsoft Visio – May 15, 2018 — Very good! Knows her stuff!
Adobe PhotoShop - February 27, 2018 — Kelly is fantastic, I love her classes!
All SLI Scheduled Dates Are Guaranteed to Run!Voice Foundations for Cisco Collaboration (VFCC) from Sunset Learning Institute is designed for engineers or administrators who are: new to voice but experienced with data or; experienced in voice but new to Cisco Voice and; need a fundamental knowledge of Cisco Voice architecture solutions used in typical Voice Collaboration environments. In other words, if you only have 1 week of training to get up to speed on Voice Gateways and Cisco Unified Communications Manager, this class is for you - read on! VFCC combines elements from standard Cisco courses including CVOICE, CIPT, ICOMM and an introduction to Contact Center courses. The focus of this particular course is implementation of the ’Dial Plan’ across the Voice Gateway and CUCM environment. Heavy emphasis will be placed on Call Routing within the UC environment. Little time will be spent on ’Features’ of the telephony environment (for these topics consider attending CIPT1, CIPT2 or ACUCM). As an example, discussion and implementation of Gatekeepers and SIP Proxy servers are a part of VFCC, changing speed dials for your users is not (we’ll assume you can figure that out on your own). This course is a lab intensive course with lots of hands-on time spent working on the equipment; our goal is to make you a better administrator by making you a better engineer. Other courses are available from SLI that focus on more basic Administrative features and functions. The first day of this course will begin with a generic discussion of telephony concepts (PBX’s, ACD’s, IVR’s, DS0’s, T-1, T-3, etc.) and will incorporate an overview of the basic components used in the Cisco Enterprise and Express Contact Center environments to facilitate this discussion. The next several days will be spent configuring the basic infrastructure of a telephony environment including Voice Gateways, SIP Proxy Servers, H.323 Gatekeepers, and Unified Communications Manager. By mid-week, students will have basic Inbound/Outbound dialing functionality configured for back-office users. The final days of this course will cover additional Dial-Plan related items including; Number translation (Translation Rules, Patterns), Telephony Class of Service (CSS/Partitions), and consideration of QOS and CAC. Along the way, we’ll install and use some of the support utilities used within the environment including the Dialed Number Analyzer (DNA) and the Real-Time Monitoring Tool (RTMT). By the end of this one-week class, the student will be better prepared to support the basic telephony environment used in most Collaboration environments. VFCC is also an excellent pre-requisite to attending an advanced Contact Center Course (UCCX, DUCCE, and AUCCE 1 & 2, etc.). Students will be better prepared for advanced courses by taking VFCC and will learn more during their time in the advanced Contact Center courses if they first attend a VFCC course or have equivalent experience. This course will address the fundamentals of the Cisco Voice infrastructure including; Voice Gateways, Cisco Unified Communications Manager (CUCM) as well as the Call Signaling protocols and components used between these components (TDM, SIP, H.323, MGCP). The components and protocols discussed in this course are common to both the Contact Center Express and Enterprise environments. The goal of this course is to focus on the myriad of Trunk and Line side connections which will be used in the Contact Center environment - Express or Enterprise.
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