CCRS - Cisco Collaboration Systems Release (CCRS)

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CCRS10 is a two-day, instructor-led course intended to give administrators and engineers hands-on experience with Cisco collaboration version 10.5 systems including Cisco Unified Communications Manager (CUCM), Cisco Instant Messaging and Presence (IM&P), Cisco Unity Connection (CUC), and the current version of Cisco Video Communications Server (VCS) deployed as Mobile and Remote Access (MRA) also known as Expressway. This course is lab-intensive and students must have significant experience with previous versions of CUCM, CUC and Presence (IM&P) to attend.
The course will begin with an overview of the enhancements made to the major components of Cisco’s Collaboration Systems since version 8.0. Then students will implement many of the most popular new features in CUCM including streamlined deployment of new devices, enhancements to CUCM dial plan, and major intercluster services. Next students will deploy Unified Messaging and Video Messaging via Cisco Unity Connection. Integration of CUCM and IM&P v10.5 and deployment of Jabber 9.7 rounds out the exploration of core Cisco collaboration components. Finally, students will explore and configure Mobile and Remote Access/Expressway allowing devices external to the collaboration network to register to CUCM and gain access to enterprise collaboration services.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Previous experience with CUCM

Detailed Class Syllabus

Module 1: What’s new in Cisco Collaboration

Lesson 1: New features in CUCM 8.6/9.x/10.x
Lesson 2: New v10.x Collaboration Architecture
Lesson 3: New capabilities in Unity Connection v9.x/v10.x
Lesson 4: Overview of Jabber capabilities and architecture in a Cisco CSR v10.x Environment

Module 2: Cisco Unified Communications Manager

Lesson 1: Deployment of devices and users using Universal Device Templates/Universal Line Templates/Feature Group Templates
Lesson 2: Deployment of devices and users using the Self-Provisioning IVR
Lesson 3: SIP URI Call Routing
Lesson 4: Enterprise Alternate Numbers / E.164 Alternate Numbers
Lesson 5: Implementing EMCC for Intercluster Services
Lesson 6: Implementing Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR)
Lesson 7: Implementing Deterministic Codec Selection
Lesson 8: Implementing Enhanced Locations-Based CAC
Lesson 9: Implementing Intercluster Locations-Based CAC
Lesson 10: Additional New Features:
Multiple Local Route Groups
Native Call Queuing for Hunt Pilots
Remote Lock / Remote Wipe

Module 3: Cisco Unity Connection

Lesson 1: Networking of Unity Connection Locations
HTTPS Directory Exchange and SMTP Message Exchange
Cross-Server Sign-in
Lesson 2: Deployment of Unified Messaging
Lesson 3: Deploying Video Messaging using Cisco Media Sense
Lesson 4: Additional New Features:
Quota Limit Email
URI Dialing Support for Alternate Extensions

Module 4: Cisco Unified IM and Presence

Lesson 1: Configuring CUCM and IM&P Integration
Server Integration
Services and Services Profiles Deployment
Lesson 2: Deploying Cisco Jabber
Cisco Jabber Client Services Framework (CSF) Devices
Instant Messaging
Visual Voicemail
Lesson 3: Multi-Cluster Deployments
Intercluster Peers
Presence Federation with External Domains (Lecture Only)

Module 5: Cisco Video Communications Server (VCS) and Mobile Remote Access (MRA)/Expressway

Lesson 1: VCS and MRA/Expressway Architecture
Lesson 2: VCS/MRA Requirements: Certificates, Domains, DNS, Firewalls
Lesson 3: Dial Plan Configuration in CUCM and MRA/Expressway
Lesson 4: Enabling Devices for MRA/Expressway Access