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Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute.
The class utilizes Cisco Unified Communications Manager 10.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways.
After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features in CUCM 8.5/8.6/9.0 and v10. We move right into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation. Next, we spend time working on call admission control, hardware media resource implementation, and inter-cluster communications. Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting.
Sunset Learning developed this course to provide additional training for those who already have a basic understanding of CUCM and Unity Connection administration and are looking further training. This is not a certification or implementation course.
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To fully benefit from this course, students should have the following prerequisite skills and knowledge:
CCNA Voice or equivalent knowledge, or
ACUCM+AUC and additional field experience
Detailed Class Syllabus
Module 1: Review of CUCM and Overview of New Features
Lesson 1: Review of CUCM and Overview of New Features
Module 2: Understanding End-User Implementation Options
Lesson 1: Implementing End Users in CUCM Including LDAP Integration
Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
Lesson 3: Universal Device and Line Templates and Feature Group Templates
Module 3: Dial Plan Architecture
Lesson 1: H.323 and SIP Protocols and Signaling
Lesson 2: Local Route Groups
Lesson 3: Inbound Calls Routing in a Multisite Environment
Lesson 4: Implementing Survivable Remote Site Telephony
Lesson 5: Implementing Cisco Unified SCCP SRST
Lesson 6: Implementing SIP SRST
Lesson 7: Implementing Communications Manager Express in SRST Mode
Module 4: Intersite and Intercluster Calling Architecture and Features
Lesson 1: Locations-Based Call Admission Control and AAR
Lesson 2: Media Resource Implementation (DSPs)
Lesson 3: Native Call Queuing
Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
Lesson 5: Configuring Tail End Hop Off
Module 5: Implementation of Features and Applications for Multisite Deployments
Lesson 1: Implementing Cisco Extension Mobility
Lesson 2: Configuring Cisco Unified Mobility
Lesson 3: Implementing Device Mobility
Module 6: Tools & Troubleshooting
Lesson 1: BAT Tips and Tricks
Lesson 2: Planning Firmware Upgrades
Lesson 3: Reading Common Voice IOS Debug Output
Lesson 4: Reading RTMT Trace Files