ICER - Implementing Cisco Emergency Responder 9.0 (ICER)

Implementing Cisco Emergency Responder (ICER) is a 2-day course that provides students with best
practice information on how to install, configure, operate, and maintain Cisco Emergency Responder
in a Cisco Unified Communications environment. Focusing on core administrative skills, you will
learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure
on-premise emergency response locations (ERLs), physical and softphones, and emergency location
identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. If the phone is
on-premise, CER can manage it. You will also examine CER disaster recovery and user management.
This course will not address third-party remote user applications.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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To fully benefit from this course, students should have the following prerequisite skills and knowledge:
  • Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

Detailed Class Syllabus

Course Outline:

Understanding the Architecture for Emergency Calls
Introducing Cisco Emergency Responder
Cisco Emergency Responder
Cisco ER Deployment Models
What Happens When an Emergency Call Is Made
Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
System Interactions During Emergency Calls
Configuring Cisco Unified Communications Manager Support Components
Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
Cisco Emergency Responder Interfaces
Cisco Emergency Responder Administration Interfaces
Initial Configuration of Cisco Emergency Responder
Initial Cisco ER Configuration
Creating ERLs
Working with EnergyWise
Using Cisco Emergency Responder with Intrado V9-1-1 Services
Configuring Users and Role-Based System Access
Using the Cisco ER User Interface
Working with ALI Records
Understanding the Disaster Recovery System


Lab 1: Connect to and Set Up Remote Lab Environment
Lab 2: Configure CUCM to Send Emergency Calls to CER
Lab 3: Configure CER to Accept and Route Emergency Calls
Lab 4: Verify Outbound and Inbound Emergency Dialing and Alerts
Lab 5: Using the Cisco ER User Interface
Lab 6: Working with ALI Records
Lab 7: Implementing CUCM Emergency Call Handlers
Lab 8: Performing a Backup of CER