ICER - Implementing Cisco Emergency Responder 9.0 (ICER)

Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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To fully benefit from this course, students should have the following prerequisite skills and knowledge:
  • Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

Detailed Class Syllabus

Course Outline:

Understanding the Architecture for Emergency Calls
Introducing Cisco Emergency Responder
- Cisco Emergency Responder
- Cisco ER Deployment Models
- What Happens When an Emergency Call Is Made
Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
- System Interactions During Emergency Calls
- Configuring Cisco Unified Communications Manager Support Components
Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
- Cisco Emergency Responder Interfaces
- Cisco Emergency Responder Administration Interfaces
Initial Configuration of Cisco Emergency Responder
- Initial Cisco ER Configuration
- Creating ERLs
- Working with EnergyWise
Using Cisco Emergency Responder with Intrado V9-1-1 Services
Configuring Users and Role-Based System Access
Using the Cisco ER User Interface
Working with ALI Records
Understanding the Disaster Recovery System


Lab 1: Topology and Deployment
Lab 2: Cisco Unified Communications Manager Configuration
Lab 3: Configure IP Phones
Lab 4: Implement CUCM Configuration for CER Integration
Lab 5: Integrate CER Configuration for use with Unified Communications Manager
Lab 6: CER User Administration
Lab 7: CER Features
Lab 8: System Backups with the Disaster Recovery System