CAPPS - Integrating Cisco Unified Communications Applications v8.0 (CAPPS)

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Integrating Cisco Unified Communications Applications (CAPPS) v8.0 is a 5-day course that teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
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Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Cisco course prerequisit training: ICND 1 & ICND 2 or CCNA Bootcamp; ICOMM; CVOICE; and CIPT 1

Detailed Class Syllabus

Module 1: Introduction to Voice Mail

Lesson 1: Voice-Mail Integration Overview
Lesson 2: General Requirements for Voice-Mail Integration

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

Lesson 1: Integrating with Cisco Unified Communications Manager
Lesson 2: Configuring the Cisco Unity Connection System
Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces
Lesson 4: Implementing Cisco Unity Connection Call Management
Lesson 5: Configuring Cisco Unity Connection Users
Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

Lesson 1: Understanding Cisco Unity Express
Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Lesson 3: Configuring the Cisco Unity Express System
Lesson 4: Configuring Cisco Unity Express Users
Lesson 5: Understanding Cisco Unity Express AutoAttendant
Lesson 6: Troubleshooting Cisco Unity Express

Module 4: Voice Profile for Internet Mail Implementations

Lesson 1: Understanding VPIM
Lesson 2: Implementing VPIM in Cisco Unity Connection
Lesson 3: Implementing VPIM in Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

Lesson 1: Understanding Cisco Unified Presence
Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows
Lesson 3: Integrating Cisco Unified Presence
Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components