Testimonials

NIST Cybersecurity Framework Bootcamp — The in-depth look into not only what the standards are, but how to apply them, was extremely helpful. I very much appreciate the practical examples that were given.

MSPL-900T00: Microsoft Power Platform Fundamentals — Instructor did an awesome job tying the material we were learning to real world scenarios and giving examples of how he has used in the real world.

Microsoft Excel 2019: Part 1 — The shortcuts that I learned; they will save me so much time in the future. I plan to apply this content to future spreadsheets I will create and/or modify.

CompTIA CySA+ Cybersecurity Analyst — Everything I learned had real-life examples of what I experience in my work field on a day-to-day basis.

AZ-040T00: Automating Administration with Windows PowerShell — Instructor took personal interest in what we were there for and kept an upbeat tone for each lesson. He was able to expound upon any question we asked.

Microsoft Office 365 Online (with Teams for the Desktop) — I knew nothing about 365. That has changed. Thank you!

Implementing and Configuring Cisco Identity Services Engine (SISE) — The class was great at teaching all the different parts of Cisco ISE and the labs were very helpful with setting up a new server and configuring.

NIST Cybersecurity Framework Foundation — Thanks to the Cybersecurity Foundation course, I feel confident in my ability to help assess the state of our current profile and to help implement changes to make our website safer.

TVOICE - Troubleshooting Cisco Unified Communications v8.0 (TVOICE)

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 is a 5-day course that prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student

Excellent presentation skills, subject matter knowledge, and command of the environment. Student

Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Prerequisites

Working knowledge of converged voice and data networks
Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments
Recomended Cisco prerequisite training: ICND 1 & ICND 2 or CCNA Bootcamp; ICOMM; CVOICE; CIPT 1; and CIPT 2

Detailed Class Syllabus

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
Module 2: Cisco Unified Communications Manager Troubleshooting
Module 3: Troubleshooting Call Setup Issues
Module 4: SAF and CCD Issues
Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
Module 6: Voice Quality and Media Resources Issues

TVOICE - Troubleshooting Cisco Unified Communications v8.0 (TVOICE)

Student Testimonials

Prerequisites

Detailed Class Syllabus

Course Outline