ACUCMAU - Administering Cisco Unified Communications Manager and Unity Connection (ACUCM w/AUC)

Administering Cisco Unified Communications Manager (ACUCM) v12.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Detailed Class Syllabus

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephony
Lesson 2: Describing Deployment Models
Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager
Lesson 2: Examining Basic Server Configuration
Lesson 3: Describing Multilevel Administration
Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

Lesson 1: Understanding User Configuration
Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Lesson 1: Configuring System Parameters
Lesson 2: Supporting Cisco Unified IP Phones
Lesson 3: Exploring Phone Registration and IP Phone Communications
Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity
Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters
Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

Lesson 1: Defining Class of Control
Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources
Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

Lesson 1: Describing Basic Features
Lesson 2: Exploring Hunt Groups
Lesson 3: Describing Phone Services

Labs for ACUCM

Lab 2-1: Navigating Cisco Unified Communications Manager
Lab 2-2: Configuring CUCM Basic Settings
Lab 3-1: Working with User Accounts
Lab 4-1: Configuring the System to Support Cisco IP Phones and Jabber Clients
Lab 4-2: Using the CUCM Bulk Administration Tool to Add Phones
Lab 5-1: Configuring Basic Dial Plan Elements
Lab 6-1: Configuring Simple Digit Manipulation in CUCM
Lab 7-1: Implementing Calling Privileges and Restrictions
Lab 8-1: Configuring Media Resources, MeetMe and Conference Now
Lab 9-1: Configuring User Features, Call Pickup and Intercom
Lab 9-2: Configuring Hunt Groups and Call Coverage
Appendix: Integrating CUCM with Cisco Unity Connection Voice-Mail

Module 1: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection
Lesson 2: Navigating Cisco Unity Connection
Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts
Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan
Lesson 2: Understanding User Features
Lesson 3: Accessing Voice Messaging and User Features
Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application
Lesson 2: Using Cisco Unity Connection Tools and Reports
Lesson 3: Using the DRS

Labs for AUC

Lab 1-1: Verifying Connectivity and Call Flow
Lab 1-2: Verifying and Configuring Call Handlers
Lab 1-3: Working with Users and Extensions in Voice Mail
Lab 2-1: Preparing to Configure Users and Contacts
Lab 2-2: Managing Users and Contacts
Lab 2-3: Managing Multiple Users
Lab 3-1: Implementing the Dial Plan
Lab 3-2: Understanding User Features
Lab 3-3: Implementing Integrated Messaging and User Features
Lab 4-1: Implementing an Audiotext Application
Lab 4-2: Using Cisco Unity Connection Tools and Reports