ACUCMAU - Administering Cisco Unified Communications Manager and Unity Connection (ACUCM w/AUC)

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Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

The authorized Cisco content is v8, but Sunset Learning Institute is using v10.5 of CUCM in our labs and we discuss differences in the versions during class

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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To fully benefit from this course, students should have the following prerequisite skills and knowledge:
  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Detailed Class Syllabus

ACUCM Course Outline

Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephony
Lesson 2: Describing Deployment Models
Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager
Lesson 2: Examining Basic Server Configuration
Lesson 3: Describing Multilevel Administration
Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

Module 3: User Administration
Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Lesson 1: Configuring System Parameters
Lesson 2: Supporting Cisco Unified IP Phones
Lesson 3: Exploring Phone Registration and IP Phone Communications
Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity
Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters
Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

Lesson 1: Defining Class of Control
Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources
Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

Lesson 1: Describing Basic Features
Lesson 2: Exploring Hunt Groups
Lesson 3: Describing Phone Services

AUC Course Outline

Module 1: Introduction to Cisco Unity Connection
Lesson 1: Overview of Cisco Unity Connection
Lesson 2: Navigating Cisco Unity Connection
Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts
Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan
Lesson 2: Understanding User Features
Lesson 3: Accessing Voice Messaging and User Features
Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application
Lesson 2: Using Cisco Unity Connection Tools and Reports
Lesson 3: Using the DRS