ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.
The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.
Upon completion of the ITIL® Foundation course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle.
LRS is an Accredited Training Organisation (ATO) for ITIL® Foundation training, accredited by PeopleCert Examination Institute.
Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus.
Excellent presentation skills, subject matter knowledge, and command of the environment.
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect.
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There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
Detailed Class Syllabus
Introduction To The Service Lifecycle
Introduction To Service Management As A Practice
Service Strategy Goals
Service Strategy Business Value
Service Strategy Key Concepts
Service Strategy Key Functions and Processes
Service Strategy Roles
Service Design Goals
Service Design Business Value
Service Design Key Concepts
Service Design Key Functions and Processes
Service Design Roles
Service Transition Goals
Service Transition Business Value
Service Transition Key Concepts
Service Transition Key Functions and Processes
Service Transition Roles
Service Operation Goals
Service Operation Business Value
Service Operation Key Concepts
Service Operation Key Functions and Processes
Service Operation Roles
Continual Service Improvement (CSI)
Continual Service Improvement Goals
Continual Service Improvement Business Value
Continual Service Improvement Key Concepts
Continual Service Improvement Key Functions and Processes
Continual Service Improvement Roles