MS--220T00 - Troubleshoot Microsoft Exchange Online

This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Prerequisites


Before attending this course, students must have:
Experience with PowerShell and the Exchange PowerShell module.
Significant experience deploying, managing, and troubleshooting Exchange environments.

Detailed Class Syllabus


Troubleshoot problems with mail flow


Investigate problematic messages
Troubleshoot transport rules and conditional routing
Troubleshoot DNS issues
Investigate and repair SMTP issues
Troubleshoot problems with mail flow

Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365


Troubleshoot inbox rules
Troubleshoot message attachments
Investigate actions taken by Defender for Office 365
Troubleshoot spam filter policies
Troubleshoot message filtering

Troubleshoot compliance and retention issues


Troubleshoot eDiscovery
Troubleshoot holds
Manage item deletion
Troubleshoot retention policies
Troubleshoot mail records management
Troubleshoot compliance retention issues

Troubleshoot encryption, auditing, and journaling


Diagnose encryption problems
Troubleshoot mailbox auditing
Troubleshoot journaling
Troubleshoot encryption, auditing, and journaling

Troubleshoot desktop Outlook clients


Troubleshoot Outlook connections to Exchange
Fix Outlook authentication issues
Troubleshoot calendars
Troubleshoot desktop Outlook clients

Troubleshoot issues with mobile devices


Troubleshoot mobile devices that access Exchange Online
Troubleshoot ActiveSync
Troubleshoot mobile device issues

Troubleshoot Exchange Online configuration issues


Provision objects without problems
Troubleshoot recipient issues
Troubleshoot address lists and address books
Investigate organization-wide settings
Troubleshoot public folder issues
Troubleshoot Exchange Online configuration issues

Troubleshoot hybrid and migration issues


Troubleshoot setup and mail flow in hybrid configurations
Address other hybrid configuration problems
Ensure a smooth migration
Troubleshoot hybrid and migration issues