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MS-10991 - Troubleshooting Windows Server 2016 Core Technologies

This course covers a wide variety of troubleshooting scenarios that a network administrator might encounter in their work. A high percentage of this course is labs that require students to identify problems and implement a solution that might include multiple technologies. Students will learn about common errors and resolutions related to Windows Server core technologies including: Active Directory Domain Services (AD DS), storage, certificates, Microsoft Hyper-V, load balancing, and failover clustering. Authentication to Office 365 is also covered. Some advanced services such as Microsoft Azure integration, containers, advanced security features such as shielded virtual machines etc., and Linux Integration and support are not covered.

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Prerequisites


In addition to their professional experience, students who attend this training should already have the following technical knowledge:
  • Networking fundamentals, including IPv4 and Domain Name System (DNS)
  • Principles and management of AD DS
  • Basic understanding of public key infrastructure (PKI)
  • Windows PowerShell basics
  • Hyper-V
  • Load balancing
  • Failover clustering

Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:
  • 20740C: Installation, Storage, and Compute with Windows Server 2016
  • 20741D: Networking with Windows Server 2016
  • 20742B: Identity with Windows Server 2016

Detailed Class Syllabus


Module 1: Implement a troubleshooting methodology


Overview of the troubleshooting process
Overview of troubleshooting tools
Use remote administration tools
Troubleshoot Windows PowerShell commands and scripts

Module 2: Troubleshoot network connectivity


Troubleshooting with Message Analyzer
Troubleshooting IP settings
Troubleshoot network connectivity
Troubleshooting DHCP
Troubleshooting client name resolution

Module 3: Troubleshoot authentication issues


Troubleshoot user and computer account authentication
Troubleshoot AD DS replication issues
Troubleshoot authentication to Office 365

Module 4: Troubleshoot application access issues


Troubleshooting access to Windows Server apps
Troubleshooting issues with certificates
Troubleshooting access to web-based apps

Module 5: Troubleshoot file access issues


Troubleshooting access to files and folders
Manage and troubleshoot BitLocker

Module 6: Troubleshoot storage issues


Troubleshooting server storage issues
Troubleshoot DFS
Troubleshoot advanced file services

Module 7: Troubleshoot Group Policy


Group Policy overview
Troubleshoot Group Policy application

Module 8: Troubleshooting AD DS


Overview of AD DS administration tools
Control AD DS administration
Backup and restore AD DS objects
Troubleshoot issues related to domain controllers
Troubleshoot AD DS trusts

Module 9: Troubleshoot remote access to data and apps


Troubleshoot VPN connectivity
Overview of remote access for apps
Troubleshoot Remote Desktop Services

Module 10: Troubleshoot visualization issues


Issues with VM configuration
Troubleshoot VM resources

Module 11: Troubleshooting high availability


Considerations for implementing load balancing
Troubleshooting failover clustering
Troubleshooting Hyper-V clusters