MS-10982 - Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Detailed Class Syllabus

Module 1: Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives

Module 3: Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry

Module 4: Troubleshooting Remote Computers

Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell

Module 5: Resolving Issues with Network Connectivity Issues

Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution

Module 6: Troubleshooting Group Policy

Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues

Module 7: Troubleshooting User Settings

Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings

Module 8: Troubleshooting Remote Connectivity

Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access

Module 11: Troubleshooting Applications

Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications

Module 12: Maintaining Windows 10

Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Computer Performance
Applying Applications and Windows Updates

Module 13: Recovering Data and Operating System

File Recovery in Windows 10
Recovering an Operating System