NIST Cyber Security Bootcamp – March 26, 2018 — I would highly recommend both the course and instructor to anyone interested in applying risk to cybersecurity in a practical setting.
Cisco Unified Communication Manager and Unity Connection – February 9, 2018 — He was knowledgeable and presented the material, which is highly technical, in an understandable manner.
Access 2016 Introduction – May 17, 2018 — This instructor was very easy to understand and gave real world situations to apply to this training.
CompTIA Security+ — April 20, 2018 — I appreciated the virtual classroom! Helped me greatly.
MS10997: Office 365 Administration and Troubleshooting - Jan 19, 2018 — Penny really brought detail to the subject matter. Able to answer questions on the fly and I can definitely tell she knows the material.
Excel 2016 Level 1 – April 11, 2018 — She was awesome, and I actually learned more in this class than I did in college.
PowerPoint 2016, Level 1 - January 8, 2018 — The teacher was fantastic at pulling the relevant info from the coursework and explaining it while keeping the course engaging.
Microsoft Project 2016 – May 3, 2018 — She was very knowledgeable and able to answer our questions. She made sure to hit on the items that we wanted to learn more about.
MS10982: Supporting and Troubleshooting Windows 10 — March 2, 2018 — Troy may just be the best Microsoft instructor I have ever had. And I'm OLD. (35 years experience)
MS20761: Querying Data with Transact-SQL – May 15, 2018 — Great instructor and provided many examples.
Microsoft Visio – May 15, 2018 — Very good! Knows her stuff!
Adobe PhotoShop - February 27, 2018 — Kelly is fantastic, I love her classes!
All SLI Scheduled Dates Are Guaranteed to Run!Administering Packaged Contact Center Enterprise (APCCE) is a Sunset Learning Institute developed course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment. While the class will focus on the ICM web administration tool, students will also be introduced to the supporting Call Manager and CVP configurations and administration requirements. The class begins with an introduction to contact center operations and KPIs and then covers the administration and configuration of the most frequently addressed contact center parameters including; Agents, Agent Teams, Skill Groups, Precision Queues, Front End VRU Scripts, Call Flows and Scripting, and Reporting and Security. Student understanding of each of the topics covered will be reinforced through the use of practical hands on labs and workshops.Finally, students will be given the opportunity to implement a practical business case utilizing their newfound PCCE knowledge. The business case will be presented as a set of requirements which students will be required to analyze, configure and script from the ground up. Once completed, students will be encouraged to present their completed solution for an “acceptance test” After successfully completing this class, students will be able to perform the tasks associated with the adds, moves and changes and reporting within the contact center, and in addition take a complex business case from concept through call flow to a working deployment.As an administration class, we will assume that the deployment is complete and the underlying telephony platform(s) have been successfully delivered.
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