The ITIL® SOA (Service Offerings & Agreements) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Service Offerings & Agreements Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Accredited ITIL® Service Offerings and Agreements training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.
Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus.
Excellent presentation skills, subject matter knowledge, and command of the environment.
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect.
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An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
Detailed Class Syllabus
Course and Learning Objectives:
The concept of Service Management as a practice
The functions & processes across the Lifecycle
The Service Portfolio and its relationship with the Service Catalogue and Service Pipeline
The purpose, goal and objectives of Service Catalog Management
The purpose, goal and objectives of Service Level Management (SLM) process
The purpose, goal and objectives of Demand Management
The purpose, goal and objectives of Supplier Management
The purpose, goal and objectives of Financial Management
Technology Implementation considerations