The ITIL® RCV (Release, Control & Validation) course is part of the ITIL® 2011 edition Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Release, Control & Validation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Accredited ITIL® Release, Control and Validation training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.
Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus.
Excellent presentation skills, subject matter knowledge, and command of the environment.
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect.
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An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.
Detailed Class Syllabus
Course and Learning Objectives:
The concept of Service Management as a practice
The purpose, goal and objectives of the Change Management Process
The purpose of the SACM process and the goal of Configuration Management
The use of a Configuration Management System (CMS), and its major components, in supporting the effective execution of SACM process
The purpose, goal, objectives and scope of the RDM process
The purpose, goal and objectives of the SVT process
The purpose, goal, objectives and scope of the KM process
The purpose, goal, objectives and scope of the Service Evaluation process
The purpose and scope of the Request Fulfillment process