Attend our ITIL 4 Webinar on December 16, 2020


You are invited to attend our webinar on ITIL 4. Registration is free and currently being accepted at Following are full details on the webinar.

Webinar: What is ITIL® 4 and Why Should You Care?

Day/Date: Wednesday, December 16, 2020

Time: 1:00 – 2:00 PM CST

Presenters: Joyce Parker, Donna Knapp, and the ITSM Academy

Description: ITIL, the most widely accepted approach to IT Service Management in the world, has been around since the 1980s. In response to the rapid pace of change that all organizations are currently facing, this comprehensive framework has evolved to ITIL 4. ITIL 4 re-shapes much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 can guide you in creating value for you and your customers in today’s challenging digital age. This webinar will focus on:

  • What ITIL is.
  • ITIL’s evolution.
  • Why ITIL 4?
  • A brief overview of the main components of ITIL 4.
  • How ITIL aligns with other frameworks, such as DevOps, Lean, Agile, and SRE.
  • How to transition to ITIL 4.
  • ITIL 4 certification courses—which are for you?

To attend this free webinar, register at Once your registration is submitted, you will immediately receive details by email to the address you provide on where and how to log in to attend the presentation.