What is ITIL 4 and Why Should You Care Webinar Recording

If you missed our recent webinar in partnership with the ITSM Academy, you’re in luck because you can still learn all about ITIL® 4 by watching the recording of the presentation right here.

Presenters: Joyce Parker, Donna Knapp, and the ITSM Academy

Description: ITIL, the most widely accepted approach to IT Service Management in the world, has been around since the 1980s. In response to the rapid pace of change that all organizations are currently facing, this comprehensive framework has evolved to ITIL 4. ITIL 4 re-shapes much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 can guide you in creating value for you and your customers in today’s challenging digital age. This webinar will focus on:

  • What ITIL is.
  • ITIL’s evolution.
  • Why ITIL 4?
  • A brief overview of the main components of ITIL 4.
  • How ITIL aligns with other frameworks, such as DevOps, Lean, Agile, and SRE.
  • How to transition to ITIL 4.
  • ITIL 4 certification courses—which are for you?

If you need further information on ITIL 4, review our ITIL 4 courses here or contact us to assist with your training and certification goals.