MS-10997 - Office 365 Administration and Troubleshooting

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Teams. It also covers security and compliance features of Office 365.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Before attending this course, students must have:
  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Microsoft Exchange Server 2013 or newer, Microsoft Lync 2013 Server or Skype for Business 2015 Server, and Microsoft SharePoint Server 2013 or newer is beneficial but not required.

Detailed Class Syllabus

Module 1: Office 365 services overview

Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients

Module 2: Office 365 administration, tools, and techniques

Managing Office 365 with administrative portals
Managing Office 365 with Windows PowerShell
Managing administrative access in Office 365
Troubleshooting administration in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects

Overview of directory synchronization and federation overview
Azure AD Connect management
Managing users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365

Module 4: Administering and troubleshooting Microsoft Exchange Online

Overview of Exchange Online management
Administering Exchange Online recipients
Administering client access policies in Exchange Online
Troubleshooting Exchange Online

Module 5: Administering and troubleshooting Skype for Business Online and Teams

Overview of Teams
Administering and managing Teams
Creating and managing teams in Teams
Troubleshooting Teams

Module 6: Administering and troubleshooting SharePoint Online

Overview of SharePoint Online management
Administering SharePoint Online site collections
Administering external users in SharePoint Online
Configuring OneDrive for Business
Troubleshooting SharePoint Online and OneDrive for Business

Module 7: Planning and deploying Office 365 ProPlus

Overview of Microsoft 365 Apps for enterprise
Managing Microsoft 365 Apps for enterprise deployments
Troubleshooting Microsoft 365 apps deployments

Module 8: Administering and troubleshooting compliance and security in Office 365

Overview of compliance features in Office 365
Administering information protection in Office 365
Administering compliance features in Office 365
Configuring and administering email security in Office 365
Troubleshooting Office 365 compliance and protection