MS-10982E - Supporting and Troubleshooting Windows 10

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Student Testimonials

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Detailed Class Syllabus

Module 1: Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Configuring the Registry
Troubleshooting Startup Settings
Recovering BitLocker-Protected Drives

Module 3: Performing System Recovery

Troubleshooting Operating System Service Issues
Recovering a Computer

Module 4: Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting

Module 5: Administering Windows 10

Overview of Administration Tools
Using Remote Desktop
Introduction to Windows PowerShell
Remoting with Windows PowerShell
Introduction to Provisioning

Module 6: Resolving Issues with Network Connectivity

Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution

Module 7: Troubleshooting Group Policy

Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues

Module 8: Configuring and Troubleshooting User Settings

Troubleshooting Sign-In Issues
Troubleshooting the Application of User Settings

Module 9: Configuring and Troubleshooting Resource Access

Troubleshooting File Permissions Issues
Troubleshooting Issues with Printer Access
Configuring and Troubleshooting File Synchronization
Performing File Recovery in Windows 10

Module 10: Troubleshooting Remote Connectivity

Overview of Remote Access
Troubleshooting Issues with VPN Connectivity

Module 11: Troubleshooting Applications

Troubleshooting Desktop Apps
Managing Universal Windows Apps

Module 12: Maintaining Windows 10

Monitoring and Troubleshooting Computer Performance
Applying Windows Updates