MS-20337 - Enterprise Voice and Online Services with Microsoft Lync Server 2013

This five-day instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student
Excellent presentation skills, subject matter knowledge, and command of the environment. Student
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Before attending this course, students must have:
  • Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
  • Completed Course 20336, Core Solutions of Microsoft Lync Server 2013 or equivalent knowledge of deploying Lync Server 2013 or Lync Online.
  • Experience deploying Lync clients, including end user and common area devices.
  • Familiarity with security, networking and high availability concepts.
  • Experience with monitoring and troubleshooting on Windows Server.
  • Understanding of Active Directory Domain Services (AD DS).
  • Experience managing an application remotely using Windows PowerShell 2.0 or newer.

Detailed Class Syllabus

Module 1: Voice Architecture

Architecture and Server Roles
Voice Features of Lync Server 2013
Site Topologies

Module 2: Configuring Basic Enterprise Voice Functionality

Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan

Module 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013

Module 4: Voice Applications

Call Park Service
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services

Module 5: Configuring and Deploying Emergency Calling

Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience

Module 6: PSTN Integration

Connecting to the PSTN
Connecting to the Existing PBX
M:N Interworking Routing
Call Routing Reliability

Module 7: Lync Server 2013 and Networking

Planning for Media Requirements
Call Admission Control
Planning for Call Admission Control
Media Bypass

Module 8: Phones and Devices

Introduction to Phones and Devices
Device Deployment
Lync Server 2013 Phone Management
Analog Device Support

Module 9: Online Configuration and Migration

Office 365 Architecture
Deploying Lync Online
Lync Hybrid Scenarios

Module 10: Quality of Experience

Voice Quality Concepts
Exploring Lync Monitoring Server Components
Exploring Lync Monitoring Server Reports
RTP and RTCP Collected Information

Module 11: Voice Resiliency

Voice Resiliency in Lync Server 2013
Lync Pool Resilience
Branch Office Resilience