The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Accredited ITIL® Service Strategy Lifecycle training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.
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An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
Detailed Class Syllabus
Course and Learning Objectives:
The logic of value-creation within the context of the ITIL Service Lifecycle
Strategic assets of an organization and their performance potential for serving
Formal definitions of services suitable for planning and execution across the Service Lifecycle
Service valuation, demand modeling, service provisioning and analysis, and business impact analysis
Service Portfolio Management, methods, and processes related to service management and services
High-level strategies for demand management that can be supported by capabilities across the Service Lifecycle
How Service Strategy is driven through and informed by other elements of the Service Lifecycle