The ITIL® PPO (Planning, Protection & Optimization) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Planning, Protection & Optimization Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Accredited ITIL® Planning, Protection and Optimization training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.
Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus.
Excellent presentation skills, subject matter knowledge, and command of the environment.
Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect.
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An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
Detailed Class Syllabus
Course and Learning Objectives:
The concept of Service Management as a practice
The functions & processes across the Lifecycle
The purpose, goal and objectives of Availability Management
The purpose, goal and objectives of Capacity Management
The purpose, goal and objectives of IT Service Continuity Management
The purpose, goal and objectives of Information Security Management
The purpose, goal and objectives of Demand Management
Technology Implementation considerations