Testimonials

NIST Cyber Security Bootcamp — I've gained knowledge on the interconnected-ness of the NIST CSF, the informative references, a reference for a proven assessment process, what a WISP is. Having the recordings available is very valuable.

MSPL-900T00: Microsoft Power Platform Fundamentals — Instructor did an awesome job tying the material we were learning to real world scenerios and giving examples of how he has used in the the real world.

CompTIA A+: A Comprehensive Approach — You could tell that the instructor really knew the material and wasn’t just reading from a book. I plan to study and pass both parts of the exam and I will literally use this information daily on my job as IT technician.

Microsoft Excel 2019: Part 1 — The shortcuts that I learned; they will save me so much time in the future. I plan to apply this content to future spreadsheets I will create and/or modify.

MSAZ-104T00: Microsoft Azure Administrator — Instructor was very easy to understand, extremely knowledgeable, stays current (Azure seems to change frequently), and a joy to learn from.

BA08 Agile for Business Analysts — It was a great course using a lot of real world examples of using Agile framework and solving issues in developing a product.

MS-500T00: Microsoft 365 Security Administration — Overall, the instruction was great. Instructor was very familiar with the content and provided some very good realistic scenarios.

CompTIA CySA+ Cybersecurity Analyst — Great job providing real world examples.

MS55268: Microsoft Power Automate for End Users — Relevant content and labs. Useful. Have been using Power Automate for about a year now, this gave nice clarification and extra info.

Photoshop — She was very accommodating to the different skill levels in the classroom and sought out how we would use the training/software for work and personal use.

MSSC-900T00: Microsoft Security, Compliance, and Identity Fundamentals — Instructor was excellent. Very knowledgeable and had good real life examples to support the material.

CompTIA® Project+® — With no background knowledge on project management, the entire class was beneficial. I’ve learned better ways to organize and execute projects.

ITIL® Foundation Training — Wonderful instructor, positive attitude and presentation kept me engaged.

Microsoft Office 365 Online (with Teams for the Desktop) — I knew nothing about 365. That has changed. Thank you!

Cisco Unified Communication Manager and Unity Connection — He was knowledgeable and presented the material, which is highly technical, in an understandable manner.

MSAZ-900T01: Microsoft Azure Fundamentals — Good presenter and well informed on the topics covered in class. She was able to answer every question asked without any hesitation.

Certified Ethical Hacking and Countermeasures — Great learning experience. Enjoyed the hands-on lab with different connected virtualized computers.

NIST Cyber Security Bootcamp — This helped me identify what I need to do in my new position as a Cyber Security Manager.

BSEBW - Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Instructor did a great job, from experience this subject can be a bit dry to teach but he was able to keep it very engaging and made it much easier to focus. Student

Excellent presentation skills, subject matter knowledge, and command of the environment. Student

Instructor was outstanding. Knowledgeable, presented well, and class timing was perfect. Student

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Prerequisites

To ensure your success, we recommend you have some level of work experience in any of a variety of organizational settings, and general end-user computer and Internet skills. You may wish to take the following Logical Operation courses or have equivalent knowledge:

Grammar Essentials (Second Edition)
Microsoft® Office Word 2016: Part 1 (Desktop/Office 365™)
Microsoft® Office Outlook® 2016: Part 1 (Desktop/Office365™)

Detailed Class Syllabus

Lesson 1: Writing Effective Business Communication

Topic A: Write Strong Sentences
Topic B: Organize Your Content
Topic C: Analyze Your Audience

Lesson 2: Writing Email and Other Electronic Communication

Topic A: Write an Email
Topic B: Write Instant Messages and Text Messages

Lesson 3: Writing Common Business Documents

Topic A: Write an Internal Announcement
Topic B: Write a Routine Request
Topic C: Write a Response to Routine Requests
Topic D: Write a Complaint
Topic E: Write a Positive Response to Customer Complaints
Topic F: Write Bad-News Messages

Lesson 4: Writing a Business Letter

Topic A: Write a Business Letter
Topic B: Write a Thank-You Letter

Lesson 5: Writing Business Proposals

Topic A: Persuade Your Audience
Topic B: Write an Executive Summary
Topic C: Use Visuals