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MS-20688 - Supporting Windows 8.1

Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

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Prerequisites


Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Detailed Class Syllabus


Module 1: Implementing a Troubleshooting Methodology


Overview of Windows 8.1
Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues


Overview of the Windows 8.1 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives

Module 3: Troubleshooting Hardware and Device Drivers


Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Troubleshooting Device Driver Failures
Monitoring Reliability
Configuring the Registry

Module 4: Troubleshooting Remote Computers


Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell

Module 5: Resolving Network Connectivity Issues


Determining Network Settings
Troubleshooting Network Connectivity Issues

Module 6: Troubleshooting Group Policy


Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

Module 7: Troubleshooting User Settings


Troubleshooting Sign-in Issues
Troubleshooting the Application of User Settings

Module 8: Configuring and Troubleshooting Remote Connectivity


Troubleshooting VPN Connectivity Issues
Troubleshooting NAP Issues
Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access within a Domain


Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members


Configuring Workplace Join
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access

Module 11: Troubleshooting Applications


Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Internet Explorer
Implementing Client Hyper-V

Module 12: Maintaining Windows 8.1


Managing Windows Activation
Monitoring and Configuring Performance Options in Windows 8.1
Protecting Windows 8.1 from Malware and Viruses
Applying Application and Windows Updates

Module 13: Recovering Windows 8.1


File Recovery in Windows 8.1
Recovery Options in Windows 8.1