The ITIL® MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL® Managing Across the Lifecycle exam. The course prepares candidates to take the ITIL® Managing Across the Lifecycle Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace. This certification completes the ITIL® Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.
Accredited ITIL® Managing Across the Lifecycle training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.
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An ITIL® Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications.
Detailed Class Syllabus
Course and Learning Objectives:
Managing the planning and Implementation of IT Service Management
Lifecycle positioning and transition
How to achieve business value with people, process and function
Challenges, Critical Success Factors and risks to service management
Lifecycle project assessment
Management of strategic change
Understanding complementary industry guidance