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ITILCSI - ITIL® Continual Service Improvement (CSI)

ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® CSI (Continual Service Improvement) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Continual Service Improvement Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.


Accredited ITIL® Continual Service Improvement training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.

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Prerequisites


An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus


Course and Learning Objectives:


The purpose and objectives of Continual Service Improvement
How Continual Service Improvement integrates with the stages in the Lifecycle
How Continual Service Improvement depends upon an understanding of change within an organization
The nature of the activities and the skills required for the 7 step improvement process
How tools can assist some or all of the activities in the Continual Service Improvement process
The effects on an organization of the challenges facing Continual Service Improvement