We have had requests for ITIL v3 Intermediate courses from several of our clients who have attended the ITIL v3 Foundations training at LRS Education Services. While the Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL v3, the Intermediate level provides two streams: a Lifecycle stream and a Capability stream. Both Intermediate streams assess an individual’s comprehension and application of the concepts of ITIL v3.
The Lifecycle stream is built around the five core OGC books: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI).
The Capability stream is built around four clusters:
Service Offerings and Agreements (SOA) clusters: Portfolio, Service Level, Catalog, Demand, Supplier, and Financial Management.
Planning, Protecting & Optimization (PPO) clusters: Capacity, Availability, Continuity, Security, Demand, and Risk Management.
Release, Control & Validation (RCV) clusters: Change, Release and Deployment, Validation and Testing, Asset and Configuration, Knowledge, Request Fulfillment, and Service Evaluation Management.
Operational Support and Analysis (OSA) clusters: Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops, and Application Management.
Managing Across the Lifecycle brings together the full essence of a lifecycle approach to service management.
Once an individual has gained the requisite 22 credits through their education at Foundation, Intermediate and Managing Across the Lifecycle, they will be awarded ITIL Expert status. No further examination or course is required.
Click here to view all ITIL courses available at LRS Education Services at our Springfield and Bloomington Education Facilities, or contact me today to find out more!