What is an ITIL® Certificate in IT Service Management?


ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles, terminology and core elements of IT service management (ITSM) based on ITIL® 2011 edition.

Upon completion of the ITIL® Foundation course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle. The next level of ITIL® is comprised of two streams: a Lifecycle stream and a Capability stream. Each of these streams and their respective classes make up the intermediate level of ITIL®.

The Lifecycle stream is composed of five core publications, promoting alignment with the business as well as improving operational efficiency:
•             Service Strategy
•             Service Design
•             Service Transition
•             Service Operations
•             Continual Service Improvement

The Capability stream is built on four segments:
•             Service Offerings & Agreements
•             Planning, Protecting & Optimization
•             Release, Control & Validation
•             Operational Support & Analysis

The final stage on the path to becoming an ITIL® Expert, is the ITIL® Managing Across the Lifecycle course. In order to achieve the ITIL® Expert status, the individual must earn 22 credits through a combination of Foundation, Intermediate and Managing Across the Lifecycle courses. Upon completion of Managing Across the Lifecycle, there are no other courses or exams. Class credits are broken down using the following outline:
•             ITIL® Foundation (2 credits)
•             Lifecycle Stream (3 credits per class)
•             Capability Stream (4 credits per class)
•             Managing Across the Lifecycle (5 credits)

Classroom Session
LRS Education Services is hosting an ITIL® Foundation Certification course at our Springfield, IL Education Facility on March 23 – 25. A one-hour ITIL Foundation exam is included in the cost of the course and will be proctored by the instructor on the last day of class. This course also includes student materials that are useful after the class, in addition to exam strategies and test-taking tips. ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Accredited ITIL® Foundation Training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.

Need More Class Dates?  Try Our Virtual Class Option
In addition to our in-class ITIL® Foundation class in March, LRS Education Services also offers additional date availability through our Virtual Classroom option. View a demo of our Virtual Training Method here! This option allows the attendee to remotely connect into a live session of Knowledge Peak’s classes held in Minnesota. It is the perfect way to eliminate travel costs while still offering a flexible schedule. Please call or email for a full schedule of virtual classes. Foundation classes run monthly, while Intermediate level classes typically are scheduled every 2 to 3 months.

On-site training at your organizations’ facility is available for groups of 6 or more.  The larger the group, the lower the cost per participant.  Ask me for more details!

For additional information on any of our ITIL® courses, or if you would like to enroll, please contact:

Christopher Becher
Education Consultant
309.664.7670 ext. 6302
F  309.662.7282
C  309.824.5535
LRS® Education Services