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MS-10982 - Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

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Prerequisites


Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Detailed Class Syllabus


Module 1: Implementing a Troubleshooting Methodology


Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools

Module 2: Troubleshooting Startup Issues


Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives

Module 3: Troubleshooting Hardware and Device Drivers


Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry

Module 4: Troubleshooting Remote Computers


Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell

Module 5: Resolving Issues with Network Connectivity Issues


Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution

Module 6: Troubleshooting Group Policy


Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues

Module 7: Troubleshooting User Settings


Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings

Module 8: Troubleshooting Remote Connectivity


Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain


Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members


Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access

Module 11: Troubleshooting Applications


Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications

Module 12: Maintaining Windows 10


Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Computer Performance
Applying Applications and Windows Updates

Module 13: Recovering Data and Operating System


File Recovery in Windows 10
Recovering an Operating System