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CI - Implementing Cisco Collaboration Devices (CICD)

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Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions.

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Prerequisites


The knowledge and skills that a learner must have before attending this course are as follows:
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Detailed Class Syllabus


Module 1: Cisco Unified Communications Solutions


Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces


Lesson 1: Understanding Administrator Interfaces
Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms


Lesson 1: Understanding Call Flows and Call Legs
Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End User Administration


Lesson 1: Understanding End-User Characteristics and Configuration Requirements
Lesson 2: Understanding End-User Implementation Options
Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
Lesson 4: Understanding Endpoint Implementation Options

Module 5: End User Telephony and Mobility Features


Lesson 1: Understanding Telephony Features
Lesson 2: Enabling Telephony Features
Lesson 3: Understanding Mobility Features
Lesson 4: Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service


Lesson 1: Understanding Cisco Unity Connection
Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Lesson 3: Understanding End User and Voice Mailbox Implementation Options
Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance


Lesson 1: Providing End-User Support
Lesson 2: Understanding Cisco Unified Communications Manager Reports
Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Lesson 5: Monitoring Voicemail in Cisco Unity Connection
Lesson 6: Understanding the Disaster Recovery System