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ITILST - ITIL® Service Transition (ST)

The ITIL® ST (Service Transition) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Transition Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

Accredited ITIL® Service Transition training is provided by Knowledge Peak, accredited by PeopleCert Examination Institute.

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Prerequisites


An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus


Course and Learning Objectives:


Service Transition principles
Change Management within Service Transition
Implementation and Improvement concepts
Service Transition Activities and Processes
Designing supporting systems, especially the Service Portfolio
Technology Considerations
Management of Cultural change, risks and value