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TVOICE - Troubleshooting Cisco Unified Communications v8.0 (TVOICE)

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 is a 5-day course that prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

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Prerequisites

  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments
  • Recomended Cisco prerequisite training: ICND 1 & ICND 2 or CCNA Bootcamp; ICOMM; CVOICE; CIPT 1; and CIPT 2

Detailed Class Syllabus


Course Outline


Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
Module 2: Cisco Unified Communications Manager Troubleshooting
Module 3: Troubleshooting Call Setup Issues
Module 4: SAF and CCD Issues
Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
Module 6: Voice Quality and Media Resources Issues