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ICOMM - Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches students how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

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Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Detailed Class Syllabus


Course Outline


Module 1: Overview of Cisco Unified Communications Solutions
Module 2: Overview of Administrator and End-User Interfaces
Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Module 4: Endpoint and End User Administration
Module 5: Enablement of End User Telephony and Mobility Features
Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
Module 7: Cisco Unified Communications Solutions Maintenance