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BSEBW - Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments

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Prerequisites


Grammar Essentials
Microsoft Office Word 2003
Microsoft Office Outlook 2003 Step by Step

Detailed Class Syllabus


Lesson 1: Writing Email and Other Electronic Communication


Topic 1A: Organize Your Materials
Topic 1B: Write an Email
Topic 1C: Write Instant Messages

Lesson 2: Writing Effective Business Communication


Topic 2A: Analyze Your Audience
Topic 2B: Write an Internal Announcement
Topic 2C: Write an Email Responding to Routine Requests
Topic 2D: Write an Email to Respond Positively to Customer Complaints
Topic 2E: Write Bad-News Messages

Lesson 3: Writing a Business Letter


Topic 3A: Write a Business Letter
Topic 3B: Write a Thank-You Letter

Lesson 4: Writing Business Proposals


Topic 4A: Persuade Your Audience
Topic 4B: Write an Executive Summary
Topic 4C: Use Visuals